IDC's various articles provide insight into common questions that many people have with our courses. Feel free too look through them.
Any student has a right to appeal a decision of IDC Technologies or of any member of the Institute’s staff. Appeals involving academic matters (e.g. assessments, teaching methods and standards) must be made to the Dean in the first instance. Appeals relating to administrative matters, or the conduct of staff, must be made to the CEO in the first instance.
The process, described below, sets out the escalation process should the appeal not be considered resolved by this first approach and the student is not satisfied with the decision of the CEO or of the Dean. It is the responsibility of the CEO or the Dean to escalate the appeal as required.
There are no costs associated with making an appeal and escalating it within the IDC. If an appeal is escalated outside the Institute then this may incur costs for the student.
NOTE: In place of the magistrates Court the grievance will go to the ombudsman.
IDC Technologies may, or may not, agree to independent mediation through the Citizens Advice Bureau and may, or may not, agree to accept the outcome of this mediation.
The options available for appeal will depend on the nature of the grievance.
We recognise that personal circumstances and work commitments can make it difficult to complete the course in the time available. If at any point you feel that you are struggling with the pace of the course or finding a particular module challenging, you can contact your designated course coordinator immediately. He/she will be able to either provide you with extra material, assignment extensions put you in touch with the relevant instructor for assistance.
We are also flexible about the time you require to complete the course. If you feel you are unable to meet the requirements at that time, you are able to pause your progress, and resume at the same place when the next course commences. We will guarantee you access to the resources for a period of 3 years, from the commencement of the course in order to complete the diploma. Alternatively, you can withdraw from the course at any time and receive a Certificate of completion for the topics you have completed.